32 Degrees
32 Degrees Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
32 Degrees has 3.0 star rating based on 100 customer reviews. Consumers are mostly neutral.
44% of users would likely recommend 32 Degrees to a friend or colleague.
- Rating Distribution
Pros: Great prices, Good products, Nice clothes.
Cons: Customer service, Poor customer service, Absolutely horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
32 Degrees has 3.0 star rating based on 100 customer reviews. Consumers are mostly neutral.
44% of users would likely recommend 32 Degrees to a friend or colleague.
- Rating Distribution
Pros: Great prices, Good products, Nice clothes.
Cons: Customer service, Poor customer service, Absolutely horrible customer service.Recent recommendations regarding this business are as follows: "Don't order anything from 32 Degrees that you might need by a specific date if the ship it DHL!", "Don't use", "Products are good, quick delivery, but horrible customer service", "Shopper beware! Do not order without reading reviews! Will update rating if resolved satisfactorily!", "I would buy clothing from you if I could talk to customer service I have tried many times and nobody calls me back by phone".
Most users ask 32 Degrees for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Tired of being ignored?
Fontana, California
Return 1162****
It is impossible to get a hold of somebody to make a return. I tried online and cannot access a QR code. Today I called and there is no answer.
I want to return two items from order
1162****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laurel, Mississippi
Resolved: Have not received order
Company fixed the issue and I have been provided with full refund. Company was quick to respond the following morning and since apparently order had been lost in transit they promptly issued a refund.
Then I received an email yesterday saying that y'all were hoping I was enjoying my order, yet I still have not received my order. My order contained 5 Christmas gifts. It is now more than a week past Christmas, and I would like to know where it is and why I have not received it. This is my first time ordering from your company, and this definitely does not make me want to order again.
If I am not going to receive my order, then please refund my money.
I would appreciate this matter being handled promptly. Thank you.
Preferred solution: Deliver product or service ordered
User's recommendation: Shopper beware! Do not order without reading reviews! Will update rating if resolved satisfactorily!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy telephone number is 914-207-****. I want to order by phone.
Cannot get your customer service to call me back. Total frustration. I would order clothing often because I like your products and your prices, but I need to speak to a live person: 914-207-****.
- Good value for nice products
- Cannot ever speak to a customer service person before i order
User's recommendation: I would buy clothing from you if I could talk to customer service I have tried many times and nobody calls me back by phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Daly City, California
Resolved: Wrong shipping address
Company fixed the issue and I have been provided with product replacement. I placed an order and did not notice until final screen that address was incorrect.
I tried to cancel it myself but could not.
I was able to reach a customer service agent and she helped me to cancel and reordered to correct address. Contact a customer service rep immediately, they are very helpful.
I did not realize the order 1181**** still had a temporary address link, not my home address. Please change it so it does not go to wrong address.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInitial shipments lost. Replaced competently!
I made three orders on December 1. It is now December 17, and the shipments still cannot be traced.
I called customer service, spoke with Paula; she re-ordered everything for me and is having FedEx ship instead of their regular shipper, and I should receive it quickly.
Awesome customer service! Always awesome clothing for a very, very fair price!
- Great clothes
- Great prices
- Shipping
Marblehead, Massachusetts
Return postage notvworking
Cannot print out the return label in one piece. Email will no longer open to talk with Mil. Please help!
- Like the clothing
- Horrid communication
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorth the effort
Package not delivered. Eventually given a credit and help in placing the order again, honoring the price I paid. Very high quality merch!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mountain View, California
Can’t find my order but it says delivered
Where is my product ? The delivery partner has delivered at some random doorstep within my complex.
Now how am I supposed to go and find that doorstep when we have so many blocks.
I am not sure if they are even legit. Truly disappointed.
- Poor customer service
- Really slow delivery
- No phone number to contact them
Preferred solution: Deliver product or service ordered
User's recommendation: Think twice before buying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scottsdale, Arizona
Exceldo@***.net
I got a gift I need to exchange for a different size. The company responded with a request for the order number, which I don't have as it was a gift.
The company is very unresponsive: they emailed me, but not with information about how to exchange.
Then they cancelled my 'complaint' without resolving my issue. I like their products, but this has made me not want to order anything that might need an exchange.
- Good products
- Quick delivery
- Absolutely horrible customer service
Preferred solution: Smaller size, same product
User's recommendation: Products are good, quick delivery, but horrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong tracking number can't track my package
Y'all sent me the wrong tracking number and you need to send me the right tracking number so I can track my packages or send me my money back for those two women vestes I purchased because I can not track my own packages gotta go through your tracking website and the tracking number is not valid because it's saying my package is out for delivery today then your chat box tells me my package is out for delivery today but I should receive it in 24-48 hours impossible I should get in in a few hours but today
Preferred solution: A legitimate tracking number where I can track my package or send me my money back if you can't provide me with a legitimate tracking number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Inconformidad
I have more than two weeks that I Make my order and I dont know what my order is. Its no Way I Can check the status.
User's recommendation: A little bit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not order product
My first order was way big in size then anororder showed up that was not ordered. You have to pay for shipping..never use
User's recommendation: Don't use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cartersville, Georgia
Receiving wrong color of item and card number has changed
Received the wrong color of the men's jacket, but Mrs. Paula was extremely helpful in getting the color exchange completed.
- Love their coats
Preferred solution: Exchange
Ashburn, Virginia
Christmas
Could not send email to customer service. It would not send.
Kept getting error message. So I had to call.
Philadelphia, Pennsylvania
Never received my order!
I ordered two jackets on November 28th but I have not received my order yet! Emailed the company but never received any response back! Tried to call the customer service but was on hold for so long and no human was available to speak to me, so I hung up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Sat on line, on hold for 25 minutes, finally just hung up!
The so called customer service is nonexistent!
#1 You have to hunt all over for the number instead of being readily accessible
#2 They leave you on line for 25 minutes without answering your call
#3 They give you 30 minutes to cancel or change your order. Kind of hard to do when youre on the phone for 25 of those minutes.
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