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Contact 32 Degrees Customer Service

32 Degrees Phone Numbers and Emails

Toll-Free Number:

  • (855) 323-2302
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32 Degrees Emails:

Business Sales
Wholesale
Customer Service
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How to Contact 32 Degrees?

Most Popular Number:

(855) 323-2302
Total calls: 949 Issues resolved: 33 Last call: Feb 11, 2025
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PissedConsumer Reporter

32 Degrees customer service handles all issues and inquiries via a toll-free helpline, 1-855-323-2302, between business hours. The 32 Degrees phone number is active to request efficient assistance with returns, exchanges, account management, refunds, payments, accessibility, wholesale, coupons, and promotions. Clients with other urgent concerns can call the customer support team between business hours. That will ensure quick responses and an exceptional experience.

To contact 32 Degrees support via email, use one of the two published addresses depending on the nature of your concern. Clients consulting the business sales department for wholesale inquiries can submit their requests using the 32 Degrees email bulk@32degrees.com. The email address info@32degrees.com is for general information and assistance. Users must note that responses to emails are not immediate and can take 2 or 3 working days. That makes it comparatively less feasible than the 32 Degrees contact number for urgent matters.

Clients reluctant to discuss their queries and concerns online can consult the 32 Degrees headquarters for in-person assistance between business hours. The address is David Peyser Sportswear Inc., 1410 Broadway, New York, New York 10018, United States. When visiting the 32 Degrees address, it is best to book an appointment in the relevant department beforehand and arrive between the specified hours for customer service. Consumers who find it inconvenient can send a letter to the company agents and expect their issue to be addressed within a few days or weeks.

Users can consult the business agents via the 32 Degrees chat five days a week between 9:00 AM and 5:00 PM EST. You can also call the customer service team or visit the company offices between these times for efficient assistance. While these options might not be available outside 32 Degrees hours, users can still relay their queries and concerns via the published emails so the agents can review the request and respond as soon as they are active.

To contact 32 Degrees customer service via live chat, visit the company website and click the chat bubble in the screen's bottom-left corner. That will direct you to a chat window to share concerns regarding shipping, returns, exchanges, order tracking, and item issues. Another option is to click Contact Us and choose the most feasible consultation method among the available ones to reach out between business hours. The 32 Degrees website also features several FAQs for common queries and concerns. Users with general issues can also consult those for quick self-assistance.

32 Degrees Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • 32 Degrees Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call 32 Degrees is 8553232302. 43% of customers managed to speak with a real person.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as 32 Degrees may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

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PissedConsumer Club

Contact Information

32 Degrees Website:

32 Degrees Help Center:

Corporate Office Address:

David Peyser Sportswear Inc
1410 Broadway
New York, New York 10018
United States

32 Degrees Customer Service Reviews

2.6 / 5
Average
Breyonna Ugv
Excellent
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Everything was great no problems rep was great knew what he was doing excellent company will do more purchasing from you

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Dennis W Unh
Absolutely the WORST Customer Service Experience I Have Ever Had – AVOID 32 Degrees at ALL COSTS
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I cannot stress enough how horrendous my experience with 32 Degrees has been. This company has demonstrated a complete lack of accountability, transparency, and basic respect for their customers. I have never encountered such unprofessionalism, and I feel obligated to warn others about their unethical practices.

Failure #1: Broken Promises and No Follow-Through

From the very beginning, I was strung along by multiple representatives, each making promises they had no intention of keeping. I was guaranteed a callback within 24-48 hours by a supervisor that never happened. Days later, I had to follow up myself, only to be bounced between supervisors who provided conflicting information and zero real solutions.

Failure #2: Contradictory and Misinformed Communication

One of their employees admitted in writing that an issue I experienced was their mistake. Later, a Customer Experience Manager blatantly contradicted this and tried to rewrite the narrative entirely. How is it possible for one company to be so disorganized and inconsistent?

Failure #3: Insulting and Dismissive Solutions

When it came time to offer a resolution, the company provided a joke of a discount code that forced me to spend more than I had planned. This was their idea of compensation for wasting my time, ignoring my concerns, and failing to follow through on promises. This wasn't a solution, it was a slap in the face. Instead of rectifying their mistake, they added insult to injury.

Failure #4: Poor Quality Control

I had previously purchased a coat from this company on Amazon, and even their products are starting to reflect their declining standards. The coat I purchased was larger than the same size in their previous models, showing obvious lapses in quality control. Combine this with their abysmal customer service, and it's clear this company is going downhill fast.

Failure #5: Wasting My Time

This entire ordeal has been an exhausting, frustrating waste of time. 32 Degrees dragged this process out unnecessarily, ignored their own promises, and failed to deliver even the most basic level of customer care. They've made it crystal clear that they don't value their customers, and I refuse to support a company with such blatant disregard for its patrons.

Final Thoughts

If you're considering purchasing from 32 Degrees, don't. Their products are declining in quality, their customer service is virtually nonexistent, and their inability to resolve simple issues in a professional manner is shocking. I will never purchase from this company again, and I strongly encourage others to avoid them entirely. There are far better companies out there that care about their customers and stand behind their products. 32 Degrees isn't one of them.

This review is detailed, structured, and hard-hitting, clearly outlining every failure while maintaining a professional tone. Let me know if you'd like any further adjustments.

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Kasara Zob
No response or callback

No contact with Customer Service. No answer or callback.

Would like to speak with someone. Can someone return my call.

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MaryAnn P Oog
No Free Tote
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1.0

Send me my free tote that was stated I could get with my order.
Not happy
I followed the directions at checkout

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How Good is 32 Degrees's Customer Service?

Eugene P Ehw
Eugene P Ehw
Feels Neutral | Jan 29, 2025

It’s impossible to talk with someone. ,texting did work.It’s a slow process I’m sure because there communicating with more than one person but I was able to get what I needed..I needed the return label I had to print

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Adalin Pcr
Adalin Pcr
Feels Disappointed | Dec 20, 2024

Worst experience ever buying online. This was the second time I ordered from them and the last.

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Glendora Ube
Glendora Ube
Feels Disappointed | Dec 10, 2024

When you don't have what was.ordered. tell the customer Lying to them cranks up the anger. Be honest.

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Deborah D Bdh
Deborah D Bdh
Feels Satisfied | Dec 10, 2024

Love the clothes and the prices. The quality is great and true to size which is rare for most online shopping

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Crystalyn Eac
Crystalyn Eac
Feels Satisfied | Nov 30, 2024

Excellent - the representative was clear to understand, repeated my problem to make sure he understood, then quickly solved it.

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Dionne W Euz
Dionne W Euz
Feels Disappointed | Oct 29, 2024

I didn’t talk to anyone, they just did a chat with me. Saying it’s nothing they can do and to wait for the UPS delivery to get n touch with me to see if they will refund my money. Since they are the ones who left it outside. I’ll never order from 32 degrees again

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Summary of 32 Degrees Customer Service Calls

949 TOTAL
CALLS
01:52 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call 32 Degrees?

Shipping and Delivery Question:

  • “Never received my 2 coats I ordered”
  • “Wrong size on the bottom pants / pajama I ordered a large and I got a small two pairs”
  • “Order has not arrived and cannot track it”

Return/ Replace Question:

  • “Need return label”
  • “Return”
  • “Need a return label”

Request for Information Question:

  • “Information”
  • “Checking for a scam on an order”
  • “Question about exchange in store”

Product/ Service Question:

  • “Received product not ordered”
  • “I recently placed an order before Christmas (Dec 14th ) order #8981908 .My order arrived after Christmas , they were Christmas gifts. I am planning to place 1 order for a sheep’s lined vest , I was wondering if I can get free shipping as a consolat”
  • “Purchase and return”

Payments and Charges Question:

  • “Over charge”
  • “Discount coupon”
  • “Payment method won't”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel my order”
  • “Want to cancel my order few miniutes ago”

Refund Question:

  • “No refunds given. Very disappointed”
  • “Refund”
  • “I want a refund”

Account Question:

  • “Verify retailer”
  • “Cannot log in”
  • “Cannot log into account. Used ‘forgot my email’ 3 times but not getting an email back even though I get multiple advertisement emails from you.”

Cards Question:

  • “Trying to complete my order. You say card used isn't activated but my bank says it is”
  • “Cant use my gift card”
  • “Credit card change”

Staff Question:

  • “Customer service”
  • “Postal service returned my order”
  • “Beed customer service”

Website/ Application Question:

  • “Difficulty with website.”
  • “Website states packaged delivered in mailbox no package”

Other Question:

  • “Wa t to know if my order went through”
  • “Unable to track order”
  • “No regresan el dinero”

Compare 32 Degrees Customer Service To

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